My only complaint is that I had to use Google to find this thread. I followed your suggestions and my problems seem to have been solved. This morning I purchased and installed Office 2021 for Home & Student and had problems similar to, but actually significantly worse than the one described by AnneLola, above. * Once complete conversation about this topic, kindly Mark and Vote any replies to benefit others reading this thread. Sukie - * Beware of scammers posting fake support numbers here. I hope that you are keeping safe and well! Your understanding and patience will be highly appreciated. At the same time, could you also provide the version of Mac OS?Ĭould you provide the screenshot of error message? Could you provide the detailed name of product you purchase? For example, Office 2019 or Office 2016. If the problem still persists, to better understand your situation, could you provide the information below?Ĭould you provide the version of your office? You can go to Word > About Word. Restart Mac, open Office and use your account now to sign in again.
You can refer to this article: How to remove Office license files on a Mac to use license removal tool to remove the license files on your Mac.
Open the Finder> Applications> Utilities> Keychain Access> Remove all the credentials related to Microsoft Office. Sign out all office applications and quit the Office apps on the Mac. If you have redeemed your product key, you can try the steps below and hope that will help you: Generally, if you purchased one time purchase Office for Mac, after purchasing product, you need to refer to this article to redeem your product key, Video: Redeem your product key. May I know if my understanding is right? If so, for the situation you encountered, we do understand the inconvenience caused by it. From your description, it seems that you have purchased one-time purchase Office, however, you found that it reminders you to activate Office every time you opened the Office applications.
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